Shipping & Returns

This Shipping & Returns document explains how Ka Ki Limited handles shipping, returns, refunds, and damaged or defective item claims for clothing purchases made on crivblouse.com. By placing an order, the buyer accepts the policies stated in this document and the Terms of Service.

Order Processing

Ka Ki Limited processes orders on business days. Orders placed on weekends or public holidays are processed on the next business day. The buyer must provide accurate shipping information. Ka Ki Limited is not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete addresses supplied by the buyer.

Order processing begins after payment authorization and address verification. Ka Ki Limited may contact the buyer at [email protected] if additional verification is required. Orders that fail verification may be cancelled.

Shipping Methods and Delivery

Ka Ki Limited ships clothing to destinations served by its carriers. Available shipping methods and their costs are displayed at checkout before payment. Shipping charges are calculated based on destination, package weight, and selected method.

Delivery timelines are standard and vary by destination, carrier capacity, customs processing, and local postal conditions. Ka Ki Limited does not guarantee a specific delivery date. Tracking information is provided when the carrier makes it available. The buyer should monitor tracking updates and contact the carrier for delivery exceptions.

International orders may be subject to customs duties, taxes, and import fees. The buyer is responsible for all such charges. Ka Ki Limited does not control customs delays and cannot predict their duration.

Return Eligibility

Customers may request a return for any reason within exactly 14 calendar days from the date of receipt. This is a strict 14-day no-reason refund policy. The buyer does not need to provide a reason for the return. Return requests submitted after exactly 14 calendar days from receipt are not eligible for a refund.

Returned items must be unused, unworn, unwashed, and in original packaging with all tags attached. Items must be free of odors, stains, pet hair, and signs of wear. Ka Ki Limited may reject returns that do not meet these conditions. The buyer completely bears all return shipping costs. The buyer must pay all return shipping charges and any related handling fees imposed by the carrier.

Return Process

Step 1: Contact Ka Ki Limited at [email protected] within exactly 14 calendar days from receipt. Provide the order number and the items to be returned.

Step 2: Wait for return authorization. Ka Ki Limited will provide return instructions after verifying the request.

Step 3: Pack the items securely in original packaging with all tags attached. The buyer must use a trackable shipping service. Ka Ki Limited is not responsible for returns lost or damaged in transit.

Step 4: Ship the return to the following return destination. The recipient must be Ka Ki Limited, the contact phone is +852 5333 3367, and the specific return address is 9/F, Block B, New Trade Plaza, 6 On Ping Street, Shatin.

Step 5: Send the tracking number to [email protected]. Ka Ki Limited will monitor the return after the tracking number is received.

Step 6: Ka Ki Limited inspects the returned items after arrival. If the items meet the return conditions, Ka Ki Limited approves the refund.

Refund Timing

Refund arrival time is at least 14 days from the date Ka Ki Limited approves the return. Refunds are issued to the original payment method. The buyer must allow additional time for the payment provider or financial institution to post the refund.

PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Ka Ki Limited complies with applicable local requirements. The buyer should review local consumer protection rules for jurisdiction-specific refund timelines.

Original shipping charges are not refunded unless the return results from a damaged or defective item claim approved by Ka Ki Limited. Return shipping costs paid by the buyer are not reimbursed.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This deadline matches the Terms of Service. The buyer must contact Ka Ki Limited at [email protected] within exactly 7 days of receipt and provide the order number, a description of the damage or defect, and clear photographs of the item and packaging.

Ka Ki Limited will review the claim and may request additional information. Approved claims for damaged or defective items may result in a replacement, repair, or refund. Ka Ki Limited will provide instructions for returning the damaged or defective item when required. Claims submitted after exactly 7 days of receipt are not eligible.

Non-Returnable Conditions

Returns are not accepted for items that are used, worn, washed, altered, damaged after delivery, or missing original packaging or tags. Returns are not accepted for items returned after the strict 14-day return window. Returns are not accepted for items that fail inspection due to condition issues. Ka Ki Limited may designate certain items as non-returnable at the time of purchase. The buyer should review the product page before ordering.

Contact Information

For shipping questions, return authorization, refund inquiries, and damaged or defective item claims, contact Ka Ki Limited at [email protected]. The contact phone is +852 5333 3367. The business address is 9/F, Block B, New Trade Plaza, 6 On Ping Street, Shatin. The website is crivblouse.com.