Shipping and Returns Overview

This Shipping and Returns document governs orders placed with HongKong Gaojinshi Limited through crivblouse.com. The document explains shipping conditions, the strict 14-day no-reason refund policy, return shipping costs, refund arrival times, PayPal refund timing, damaged goods claims, and the step-by-step return process. By placing an order, the customer accepts this document and the Terms of Service.

Shipping Policy

HongKong Gaojinshi Limited ships clothing orders to the address provided at checkout. Orders are processed after payment authorization and address verification. Shipping timelines are standard and depend on the destination, the carrier, and the selected shipping service. Tracking information is sent when the carrier provides it. HongKong Gaojinshi Limited is not responsible for delays caused by carriers, customs authorities, incorrect addresses, or events outside reasonable control. Customers must provide a complete and accurate delivery address. Address changes after order placement cannot be guaranteed.

Return Eligibility

The customer may request a refund without providing a reason within exactly 14 calendar days after delivery. This is the strict 14-day no-reason refund policy. The return window begins on the delivery confirmation date. Returns initiated after the 14-day period are not accepted. To qualify, items must be unused, unworn, unwashed, unaltered, and free from odors, stains, and damage caused after delivery. Items must be in original packaging with all original tags attached and all included components present. The customer must provide proof of purchase, order number, and a return request through the designated contact method.

Return Shipping Costs

The buyer completely bears all return shipping costs. HongKong Gaojinshi Limited does not provide prepaid return labels. The customer must pay for return postage, insurance, and tracking. Original shipping charges are non-refundable unless applicable law requires otherwise. The customer is responsible for the returned item until HongKong Gaojinshi Limited receives it. HongKong Gaojinshi Limited is not responsible for returns lost or damaged in transit.

Refund Processing Time

Refund arrival time is at least 14 days after HongKong Gaojinshi Limited receives the returned item and confirms that it meets return eligibility. The refund is issued to the original payment method. The customer must allow at least 14 days for the refund to arrive after return approval. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The customer must allow up to 30 days for PayPal refunds where local law imposes that longer period. Bank processing times may add additional delay beyond the 14-day minimum.

Return Process Step by Step

Step 1. Contact HongKong Gaojinshi Limited at [email protected] within exactly 14 calendar days after delivery. Include the order number, item name, and proof of purchase. A reason is not required.

Step 2. Wait for return authorization instructions. HongKong Gaojinshi Limited will confirm whether the item is eligible for return and provide the return reference.

Step 3. Pack the item securely in original packaging with all original tags attached and all included components present. The customer must use protective packaging that prevents damage in transit.

Step 4. Ship the return to the designated recipient. The recipient must be HongKong Gaojinshi Limited, the contact phone is +852 4760 9306, and the specific return address is FLAT/RM 601A 6/F NAM WO HONG BUILDING 148 WING LOK STREET SHEUNG WAN HK. The buyer completely bears all return shipping costs. The customer must use a trackable shipping method and retain the tracking number.

Step 5. Send the tracking number to HongKong Gaojinshi Limited at [email protected]. HongKong Gaojinshi Limited will monitor the return after receiving the tracking number.

Step 6. HongKong Gaojinshi Limited inspects the returned item after delivery. If the item meets return eligibility, HongKong Gaojinshi Limited approves the refund. If the item does not meet return eligibility, HongKong Gaojinshi Limited may deny the refund and may return the item to the customer at the customer's cost.

Step 7. The refund is initiated after approval. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds.

Damaged or Defective Items

Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This deadline perfectly matches the Terms of Service. The customer must contact HongKong Gaojinshi Limited at [email protected] within exactly 7 days of receipt. The customer must provide the order number, a description of the damage or defect, and photographs that show the condition of the item and packaging. Claims submitted after exactly 7 days of receipt are not accepted. HongKong Gaojinshi Limited will review the claim and provide instructions. The customer must not return damaged or defective items without receiving instructions from HongKong Gaojinshi Limited.

Non-Returnable and Conditional Items

Items that are used, worn, washed, altered, damaged after delivery, missing original tags, missing original packaging, or returned after the 14-day return window are not eligible for refund. Items made non-returnable by applicable law are not eligible for return. HongKong Gaojinshi Limited does not accept returns for items that fail the eligibility conditions stated in this document. The customer must verify eligibility before shipping a return.

Contact Information

For shipping questions, return requests, damaged item claims, and refund inquiries, contact HongKong Gaojinshi Limited at [email protected]. The contact phone is +852 4760 9306. The specific return address is FLAT/RM 601A 6/F NAM WO HONG BUILDING 148 WING LOK STREET SHEUNG WAN HK. The website is crivblouse.com.